Privacy Policy

Privacy Policy — Hawknest Roadside

Effective Date: March 2025

Hawknest Roadside (“Hawknest Roadside,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Vehicle information (make, model, location)
• Service request details

Automatically Collected Information

• IP address
• Browser type
• Pages visited
• Date and time of visit

This information is collected through cookies, analytics tools, or standard server logs. This helps us improve our website and local service experience.

How We Use Your Information

We use your information to:

• Respond to service requests
• Dispatch roadside assistance
• Communicate service updates and ETAs
• Improve our website and services
• Respond to calls, texts, or online inquiries
• Improve our services and customer experience
• Comply with state & federal legal and regulatory obligations

We do not sell your personal information.

SMS & Phone Communication Consent

By calling, texting, or submitting a service request to Hawknest Roadside, you consent to receive customer care via:

• Phone calls
• SMS or MMS text messages
• Service-related notifications

Messages may include service confirmations, arrival updates, and follow-ups.

Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

Call Recording

Calls to and from Hawknest Roadside may be recorded for:

• Quality assurance
• Training
• Dispute resolution

By communicating with us by phone, you consent to call recording as permitted under California law (two-party consent state).

Sharing of Information

We may share information only when necessary:

• With service technicians to complete your request
• With third-party vendors who support website hosting, communications, or analytics
• When required by law or legal process

All partners are required to safeguard your information.

Cookies and Tracking

Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no system can guarantee 100% security.

Your Rights

You may:

• Request access to or correction of your information
• Request deletion of your personal data (subject to legal requirements)
• Opt out of non-essential communications

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Hawknest Roadside

• Address: 2068 Arista Lane, Santa Rosa, CA 95403
• Phone: 1-877-711-HAWK
• Email: hawkroadside@gmail.com